Junior Claims Handler

About the Role:

You will be responsible for handling all motor and non-motor personal lines claims, as well as related claims queries, ensuring a first-class level of service at all times.

 

Key Responsibilites:

To assess each claim on the insurance administration system and identify the type of claim

Assess the validity of the claim and documentation

Notify/Communicate to the insurers and brokers possible Invalid claims

Assure capturing of claims are done accurately and correctly

Assure all criteria is met to pay the claim

Assure the quality of feedback (written and verbal) to brokers and clients

Attend to both inbound & outbound call queries

To ensure claims workflow and procedures are adhered to

Asses claims for possible fraud risks

Attend identified training sessions as and when arranged

Establish and complete claim financials

Ensure claims within mandate are adhered to

 

Qualifications:

Must have matric

Must have the relevant FAIS qualifications and be Fit & Proper Competent

Class of Business Commercial Lines and Personal Lines

Regulatory Examination for Representatives

Minimum 2 years’ experience as a Claims Handler

Strong understanding of the Insurance Industry

Able to make calculations

Strong sales / retentions background